Privacy Policy

Effective date: [date of approval]

1. General provisions

This Privacy Policy explains how LLC Livaroq (identification code 445803854, registered address: Georgia, Batumi, Airport Highway Street 186, floor 7, apartment 33; the “Operator”, “Livaroq”, “we”) collects, uses and protects the personal data of users of the livaroq.com website (the “Website”).

The Policy is based on the Law of Georgia “On Personal Data Protection”. Where the EU General Data Protection Regulation (GDPR) or other data protection laws apply to you, we process your data in accordance with those laws as well. By using the Website and submitting your data through it, you agree to this Policy.

2. Data we process

• name;
• phone number;
• email address;
• country;
• information you provide in the comment to your request;
• technical data: IP address, cookies, browser details and your actions on the Website.

We process health information and medical documents only if you provide them yourself so that we can select a clinic or a doctor for you, and only with your separate explicit consent.

3. Purposes of processing

• to contact you about your request;
• to select a clinic, a doctor or a treatment programme;
• to arrange consultations, travel and payment for services;
• to conclude and perform a contract with you;
• to improve the Website and analyse its traffic.

4. Legal grounds

We process your data on the basis of your consent and where processing is necessary to conclude or perform a contract to which you are a party.

5. How we process data

Processing includes collecting, recording, organising, storing, updating, using, transferring, anonymising, blocking and deleting data, with or without automated means.

We keep data no longer than required for the purposes of processing or until you withdraw your consent.

6. Transfer to third parties

To fulfil your request we may share data with clinics, doctors and partners involved in arranging your treatment and travel, including those located outside Georgia. We share only the data needed to provide the service and only with your consent.

We do not sell personal data and do not share it with third parties for advertising.

7. Data security

We take organisational and technical measures to protect data against unauthorised access, alteration, disclosure and destruction.

8. Cookies and analytics

With your consent, the Website uses cookies and the Yandex.Metrica service to analyse traffic and improve the Website. Analytics cookies are not set until you click “Accept” in the cookie banner. You can change your choice at any time by deleting cookies in your browser settings; some Website features may then work incorrectly.

9. Your rights

You have the right to obtain information about the processing of your data, to request its correction, restriction or deletion, and to withdraw your consent. To do so, simply email us at contact@livaroq.com.

10. Changes to this Policy

We may update this Policy. The new version takes effect when it is published on the Website.

11. Contact details

LLC Livaroq
Identification code: 445803854
Address: Georgia, Batumi, Airport Highway Street 186, floor 7, apartment 33
Email: contact@livaroq.com
Phone: +995 595 103173